General Terms

Fibre packages are for residential use only.

We use the coverage maps provided to us from our last-mile partners, therefore we cannot guarantee accuracy of coverage.

 

Installation and Activation Fees

Installation of fibre services is free and includes 30m cabling. Any cabling longer than 30m is payable by the client.

Activation of the fibre services is free.

Activation fees are applicable when migrating/switch from another ISP to the e-WISP EFIBRE packages.

 

Month Fees

1st month fee will be calculated pro rata on the remainder of the month.

Payments are by debit order only, in advance on the 1st day of every month. Should the 1st day fall on a weekend, then the next working day will apply.

 

Cancelation and Non-Payment

When cancelling within 12 months of activation, the installation fee of R2400 immediately becomes payable.

When cancelling after 12 months to 24 months of activation, the installation fee of R1200 immediately becomes payable.

Nonpayment of the month fee (when the debit order is send back as not paid) within 12 months of activation, the installation fee of R2400 immediately becomes payable.

Nonpayment of the month fee (when the debit order is send back as not paid) after 12 months to 24 months of activation, the installation fee of R1200 immediately becomes payable.

 

Throttling and Shaping

EFIBRE packages are uncapped, unshaped and unthrottled. We do not apply throttling or shaping on any of the EFIBRE packages.

 

Acceptable Use Policy

Any activity which threatens the functioning, security and/or integrity of the e-WISP network is unacceptable.

e-WISP commit to protect the quality of our network to provide the best possible internet experience for all of our clients using our services. As such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in such a way that it enables us to

provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available.

 

Installation lead times

Installation lead times are a guide on averages only and may vary. Activation and Connection times need to be added for full installation schedule estimation.

 

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